Support
Something is broken, a question, a request about your own data — it all goes to one address. The more detail in the letter, the less we have to ask back.
How to write
Write in English, Russian or Ukrainian — whichever is easier for you:
What to put in the letter
- What you did and what happened instead — short and exact beats long.
- The app version: the grey line at the very bottom of Settings. Writing about the bot in Telegram instead? Just say so.
- A screenshot, if there is something to see — a screen says it better than a description.
- Your language, and the e-mail or the Telegram name you sign in with.
- Never your password: we do not ask for it and have no use for it.
Five frequent questions
The photo was read wrong
Correct it in words: write «that was 200 g, not 100» or «it was chicken, not turkey», and the entry is recounted. You can also ask to re-check the photo. In the app an entry is edited by hand. Recognition from a photo is an estimate, not a measurement — on a crowded plate it is wrong more often.
How do I start?
The bot in Telegram works right now: send a photo of the plate, a voice message or a barcode, and the entry lands in the diary. The iPhone app is not in the store yet.
Apple Health and the Watch?
That is the iPhone app. With your permission it reads from Health what you allow — weight, energy, steps, sleep, workouts — and writes your own entries back. Permission is given group by group, and taking it away in iOS settings stops new data at once. Whatever the Watch writes into Health arrives the same way. The bot in Telegram has no connection to Health.
I cannot sign in
Ask for a password reset and open the link from the letter — it is short-lived, so use the newest letter. Nothing arrived? Look in spam, then write to us from the address the account is on. If you sign in with Apple there is no password at all: the account lives on your Apple ID.
How do I delete the account?
In the app: Settings → Delete account. Nothing is erased that second — the account is marked, every device is signed out, and 30 days later the diary, the photos and the rest are erased. A sign-in or a message to the bot within those 30 days cancels the deletion. If you only use the bot in Telegram, write to the address above and we delete the account by hand.
What exactly is erased, and what is kept until then: Privacy policy